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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Melanie Garringer

September 16, 2023

5  out of  5 rating by Melanie Garringer
"Great staff! Very kind and knows their business! Wendy really helped me get the coverage I needed, not sell me the most expensive 💚"

Jodie Clougherty

September 8, 2023

5  out of  5 rating by Jodie Clougherty
"Melissa Long and ALL her staff are GREAT!! I have found they are very helpful and knowledgeable in answering all my questions about the different types of insurance my family needs. The staff has gone way above and beyond to make sure my family is well insured with all the vehicle and homeowner policies we require. Their customer service and hospitality is exceptional!!!! Thank You Melissa Long and all the GREAT staff at State Farm...."

Pamela Payton

August 28, 2023

4  out of  5 rating by Pamela Payton
"Customer service on site was excellent today. As with ALL insurance companies especially auto insurance. TOO EXPENSIVE. Do not like Drive Safe and Save. Too intrusive on individuals privacy and often get critique wrong."

Charlene Anderson

August 26, 2023

5  out of  5 rating by Charlene Anderson
"Wendy was exceptionally helpful when we switched my daughter’s car insurance from IL to TN! My daughter also needed renter’s insurance. Wendy explained the process and got her all set up! She was so pleasant and friendly to our daughter. We could not have asked for a better agent!"

nathan smith

August 16, 2023

5  out of  5 rating by nathan smith
"Always helpful and friendly! I've been with State Farm for 20 plus years and I've never had a complaint."

Tha one anonymous

August 14, 2023

5  out of  5 rating by Tha one anonymous
"Miss Wendy was very helpful in assisting me with auto and life insurance coverage."

Justin Bloss

August 3, 2023

5  out of  5 rating by Justin Bloss
"Wendy is amazingly friendly, super understanding and is there to help you in every which way."

Anne McRAe

July 31, 2023

5  out of  5 rating by Anne McRAe
"Kathy went out of her way to try to lower my insurance rates. I enjoyed my pleasant conversation with her, and her diligence."

Tiffany Holton

July 31, 2023

5  out of  5 rating by Tiffany Holton
"Kathleen was very eager to help, knowledgeable, and pleasant. She answered all of my questions and thensome. I would recommend her to anyone for their insurance needs. Including my mum."

John Stevens

July 28, 2023

5  out of  5 rating by John Stevens
"Melissa and Kathy deserve 10 stars. Their service is prompt and they are easy to work with. Prices are so great that I'm changing all my business to State Farm. Would highly recommend."

Janet Davis

July 27, 2023

5  out of  5 rating by Janet Davis
"Excellent service, always very detailed answers to my many questions. Worked directly with Amy, Melissa, and Kathy in the past two years. They are all very helpful, patient, and kind. Thank you for keeping us safe!"

Lexie Bott (Lexie)

June 30, 2023

5  out of  5 rating by Lexie Bott (Lexie)
"Kathy was very helpful to me and provided me with a quote for insurance. She answered all questions I had and is very knowledgeable!"

Ava Stark

June 30, 2023

5  out of  5 rating by Ava Stark
"Kathy is amazing! She's detailed, knowledgeable and friendly."

Yogi Soul

June 30, 2023

5  out of  5 rating by Yogi Soul
"Kathy was so very helpful, (and so knowledgeable!) She was able to answer all of my questions & had me set up with a quote within minutes. Thank you so much."

Mary Smith

June 29, 2023

5  out of  5 rating by Mary Smith
"Kathleen has been awesome at answering all of my questions. She has been patient and informative. I'm thankful she has taken the time with me to help me sort out this confusing insurance territory!"

Paul Conway

June 29, 2023

5  out of  5 rating by Paul Conway
"I spoke with Wendy about getting auto insurance and she was amazing. She was very helpful and set me up with coverage that I am very happy with!"

Kathy Helton

June 27, 2023

5  out of  5 rating by Kathy Helton
"Kathleen is knowledgeable and very helpful. I would highly recommend her service."

Raejeanna Shepperdt

June 24, 2023

5  out of  5 rating by Raejeanna Shepperdt
"Kathy was great! I had several questions and she was very patient and kind."

Stephanie Mason

June 10, 2023

1  out of  5 rating by Stephanie Mason
"Never called me back with a quote.."

Stephanie Lowe

June 10, 2023

5  out of  5 rating by Stephanie Lowe
"I spoke with Wendy and she was absolutely the best. She was very pleasant and lovely to talk to about insurance."

Nedra Tillman

June 5, 2023

5  out of  5 rating by Nedra Tillman
"Wendy Butterworth was awesome! She explained the auto & homeowners insurance so clearly. She has excellent customer service! You can tell she enjoys getting to know her clients & helping them find what is right for them."

Shelley Ward

June 1, 2023

4  out of  5 rating by Shelley Ward
"I had the pleasure of working with Lauryn Ward at Melissa Long State Farm and I cannot emphasize enough the level of professionalism and genuine warmth she brings to her role. From the onset, Lauryn showed an exceptional dedication to understanding and meeting my needs as a client. Her approach is personal and sincere, making me feel valued and well-cared for. Lauryn's enthusiasm for her job is palpable and it's clear that she's not just in the business of insurance – she's in the business of people. She took the time to get to know me on a personal level, sharing her own experiences about motherhood and travel. In addition to her personable nature, Lauryn exhibits a strong work ethic and a commitment to excellence that is truly commendable. Her ability to handle my queries with efficiency and detail assured me that I was in good hands. Overall, my experience with Lauryn Ward at Melissa Long State Farm was nothing short of excellent. She is a true asset to the team, and I look forward to continuing to work with her for my insurance needs. I have no doubt that anyone who has the pleasure of working with Lauryn will feel the same."

Jess Doty

June 1, 2023

5  out of  5 rating by Jess Doty
"Always a pleasant experience with State Farm. I was in and out starting a new policy. No wait and no worries."

Delaney Brandon

June 1, 2023

5  out of  5 rating by Delaney Brandon
"Wendy and Lauryn helped me understand my auto insurance and renters. They also got my some great information on life insurance. Never realized even being young and healthy how important it is. They were super friendly and great to work with."

tonya purkey

June 1, 2023

5  out of  5 rating by tonya purkey
"Wendy is the best. Very helpful getting me a quote and super friendly"