State Farm® Insurance Agent Melissa Long

"Stacee is a pro! Thank you for making my life a little bit easier!"

"Jessica Roussel was very helpful in matching our needs for home & auto insurance. She was able to get a significant savings by helping.. Thank you! I highly recommend to give her a call"

"This office is so efficient. I needed new auto policies and walked out with a renters policy and a life policy! Never knew it could be that easy, and I’m saving money compared to what I was paying previously. Jessica was super knowledgeable and very friendly. I highly recommend Melissa and her staff!"

"Jessica helped me switch insurance over, definitely would recommend"

"Such a positive experience. Everything was explained clearly, all my questions were answered, and the whole process was easy and stress-free. Highly recommend."

"Renee is awesome!"

"Fabulous insurance agent and much cheaper than Allstate almost $300 cheaper"

"Stacee was a tremendous help in securing the insurance needed for our rental cabin. She communicated well and answered all our questions. Thank you!"

"Renee did and amazing job and was very educated on the products she sold me"

"My husband and I contacted Melissa's office to obtain insurance on a short-term rental we were purchasing. We were on a tight schedule and Renee Burnett helped us obtain everything we needed in a very quick and timely manner. She was super responsive and friendly. Highly recommend this office!"

"I had a great overall experience. Stacy is a doll. Very helpful very informative. Definitely recommend!"

"I always have a very pleasant and positive experience with Renee. She is very helpful and knowledgeable at all times."

"When I signed up for my policy, I paid in full for the six months and had signed up for the drive safe program. The agent working for Melissa was Lisa anddid not fully explain my policy or sign me up correctly for the drive safe Shedownload the app on my phone for me since I was new to State Farm and told me my beacons were ordered. I had gone back two weeks later because I was getting emails to set up the beacons. She pretended to get on the computer and told me again they were ordered and this time I could pick them up at the office.And because she did not do it correctly, my beacons never came so I Was kicked off the safe drive discount program and had received a bill . When I went into the office to get it corrected, Lisa no longer worked there and the Agent Stacy was sitting where Lisa used to sit she informed me That the beacons are never sent to the office like Lisa had told me and that whatever Lisa had told me was inaccurate, but that she would sign me up for the State Farm Drive safe again Which she did, but I still had a bill for $20 because they were prorating it. I felt this to be completely unfair and gave them two months to resolve this issue. I had signed up On July 18, September 19, I was still dealing with this. I had talked to Melissa Long herself, who treated the matter as something that was beyond her office control that it was all corporate . but they were supposed to be on the computer talking with the underwriters to get mistake fixed like I said this went on for a whole another month because I had come in onAugust and it was a whole month of September that I was waiting on them to do something Finally, I called corporate got hold of the escalation department and in one day me as a customer got the bill resolved. which is something they could’ve done they just didn’t want to inform corporate. Their office had made this mistake and that one of their agents had not properly sold an insurance policy to the customer. My vehicle doesn’t even have the coverage it needs to have for liability and uninsured motorist. It is a $70,000 vehicle and if I get hit by somebody, I only get $25,000 to repair it. On the advice of corporate, I now have switched to a different State Farm agent who is now handling my policy and has assured me they will correct all these mistakes when we renew the six month period. Would not use Melissa Long again. I found her to be condescending along with Stacy. They really treat this matter as a petty issue and tell me I should just pay the $20. Thanks for sticking up for your customers."

"Renee was very helpful with setting up my life insurance policy. Would definitely recommend her to anyone who needs assistance."

"Renee was fantastic with helping me get my insurance issues all worked out!"

"Renee was supper sweet and patient with helping me transfer my car policy."

"We have had the pleasure of not only working with Jake but also referring clients to Jake Shamblin. He is very knowledgeable and takes the time to understand our needs as business owners. It’s refreshing to have someone truly take the time to understand everything you need and give you a variety of options. We appreciate the dedication and hard work!"

"Jake was super helpful in looking over my old coverage from another insurance company, adjusting them to make them better, and saving me money. He wrote policies for my auto, home, and life and health. Highly recommend!"

"Jake is the best! Would highly reccomend him to anyone as an agent, he did an absolutely amazing job with our policy and took care of us!"

"For the past fifty years, State Farm Insurance has handled all of my insurance needs. I have always found them to be easy to work with, reliable and a good value. So, when we retired and relocated to East Tennessee, we reached out to Melissa Long's agency to assist us with transferring all of our policies from Illinois. Renee worked with us and our previous State Farm agencies to bring all of our policies together to her office. The process was quick, smooth and flawless, all for a very reasonable price!"

"Renee Burnett at Melissa Long State Farm has always been very helpful and made the insurance process so easy for me. She just recently helped insure a new property for me and it was completely stress free. I highly recommend Renee and Melissa Long State Farm!"

"Stacee has been great to work with. She has been so helpful especially when our adjuster wasn’t much help she really is going out of her way to help us."

"I have been with State Farm for a few years but recently switched to this office. I was very pleased with my interaction with Stacee and Shea. Stacee helped me with some questions and concerns that I had about my policy for awhile now. I was treated with respect, they were very professional, and had no problems addressing my questions."

"Recently decided to change my home owners insurance to State Farm to bundle with my car insurance, been with State Farm now 12 years, justin helped us with our home owners insurance and answered every question we had along with helping us find the perfect coverage we needed for our home on top of saving us $400 a year from our previous home insurance provider, then 3 days later my wife had a rock hit her windshield shattering the whole window, we called and spoke with Renee who handled everything from walking us through the claim process, setting up our appointment to repair the windshield very fast and answered every question we had along the way, along with a rental car for my wife if we needed it, very happy with our experience, justin and Renée was absolutely amazing in helping to meet everything we needed, this is why I have been with State Farm for 12 years and will continue to choose State Farm as my insurance provider!!"

"Great help… fast and excellent service."